Frequently Asked Questions
Product Information
What products and services does Alkira offer?
Alkira provides Network Infrastructure-as-a-Service (NIaaS), multicloud networking, integrated security (including Zero Trust Network Access and next-generation firewalls), global backbone-as-a-service, operational efficiency tools, and comprehensive visibility for cloud networks. These solutions are designed to simplify cloud networking and transform enterprise connectivity. Learn more.
What is the primary purpose of Alkira's product?
Alkira's primary purpose is to simplify cloud networking and transform enterprise connectivity by eliminating the complexity of traditional hardware-dependent networking. Alkira enables rapid deployment, secure connectivity, and centralized management across hybrid and multicloud environments. Learn more.
Does Alkira provide technical documentation?
Yes, Alkira offers a dedicated wiki page for detailed technical information about its solutions, making it easy for prospects and customers to access in-depth documentation.
Features & Capabilities
What are the key features and capabilities of Alkira's platform?
Alkira's platform offers operational efficiency (reducing cloud setup time by 96% and network management time by 47%), cost savings (up to 40% lower TCO), enhanced security (Zero Trust Network Access and next-generation firewalls), scalability, business resilience, digital transformation support, ease of use (drag-and-drop interface), and comprehensive visibility (single-pane-of-glass monitoring). Learn more.
Does Alkira support integrations with other technology providers?
Yes, Alkira integrates with leading technology providers including Cisco SD-WAN, Fortinet NGFW, HPE Aruba, Palo Alto Networks, Checkpoint, Splunk, ServiceNow, Itential Automation Platform, and Infoblox. For a complete list, visit Alkira's Technology Partners Page.
Does Alkira offer APIs for automation and integration?
Yes, Alkira provides REST APIs for Zero Trust Network Access (ZTNA) functions and billing APIs for real-time cloud network cost data. These APIs enable automation and integration with cost management tools and dashboards. Learn more.
Security & Compliance
How does Alkira address security and compliance?
Alkira is SOC 2 and PCI-DSS compliant, demonstrating robust operational controls and protection of cardholder data. The platform integrates advanced security features like Zero Trust Network Access (ZTNA) and next-generation firewalls. Customers are expected to comply with their own regulatory requirements and safeguard account credentials. Learn more.
Pricing & Plans
What is Alkira's pricing model and how is it determined?
Alkira offers consumption-based and commitment-based pricing. Costs are tailored to each customer's environment and depend on the quantity and size of network elements, connectors, firewalls, and data egress. For a custom quote, visit the pricing page.
Use Cases & Benefits
Who can benefit from Alkira's solutions?
Alkira is designed for mid-to-large enterprises across industries such as manufacturing, retail, healthcare, financial services, telecommunications, biotechnology, hospitality, aviation, and software technology. Target roles include Network Architect, Cloud Architect, Security Architect, IT Manager/Director, CloudOps, VP, CTO, CIO, and CISO. See case studies.
What business impact can customers expect from using Alkira?
Customers can expect operational efficiency (96% reduction in cloud setup time, 47% reduction in network management time), cost savings (up to 40% lower TCO), enhanced security, rapid scalability, business resilience, and support for digital transformation. Learn more.
What problems does Alkira solve for enterprises?
Alkira addresses multicloud networking complexity, security vulnerabilities, operational inefficiencies, scalability challenges, lack of visibility, and high-performance networking needs. The platform simplifies network design, deployment, and management while ensuring secure, scalable, and reliable connectivity. Learn more.
Can you share specific case studies or success stories of Alkira customers?
Yes, Alkira has helped customers like Michaels (network transformation across 1,400 stores), Chart Industries (global expansion and cost savings), Warner Hotels (improved networking efficiency), SITA (aviation industry integration), and Koch Industries (reduced complexity and improved agility). See more case studies.
What industries are represented in Alkira's case studies?
Alkira's case studies cover manufacturing, retail, healthcare, financial services, telecommunications, biotechnology/life sciences, hospitality, aviation, and software technology. Explore case studies.
Product Performance & Differentiation
How does Alkira's product perform compared to traditional solutions?
Alkira reduces cloud setup time by 96%, network management time by 47%, and delivers up to 40% lower Total Cost of Ownership (TCO). The platform ensures scalable, reliable, and low-latency connectivity with automatic infrastructure adjustments. Learn more.
How does Alkira differentiate itself from competitors?
Alkira offers a true abstraction layer leveraging cloud providers' infrastructure, integrated security, ease of use (drag-and-drop interface), global backbone-as-a-service, vendor-agnostic approach, and measurable ROI. Unlike competitors, Alkira enables single-click provisioning and rapid global connectivity. Learn more.
What specific features put Alkira ahead of the competition?
Key features include global backbone-as-a-service (rapid global connectivity), Zero Trust Network Access (ZTNA), drag-and-drop interface, single-pane-of-glass visibility, vendor-agnostic approach, measurable ROI, and automatic scalability. These features address multicloud complexity, secure distributed workforces, rapid deployment, and cost optimization. Learn more.
Implementation & Ease of Use
How easy is it to get started with Alkira?
Alkira enables rapid deployment: proof of concept can be set up in as little as 4 hours, and full production deployment is typically completed in about 8 weeks. The drag-and-drop interface makes network design and deployment accessible even for non-technical users. Explore Alkira Training Platform.
What feedback have customers given about Alkira's ease of use?
Customers praise Alkira's drag-and-drop interface and rapid deployment. For example, a financial company set up a proof of concept in 4 hours, and Koch Industries reduced months of work to a dashboard that enabled network deployment in hours. Read more testimonials.
Support & Implementation
What training and technical support does Alkira provide?
Alkira offers a dedicated training platform with guidance, demos, and resources, a user-friendly interface, 24×7 monitoring, and dedicated support via email or support tickets. Customers also have access to a Diagnostics Dashboard for live troubleshooting. Learn more.
What customer service and support is available after purchase?
Alkira provides 24×7 monitoring, a Diagnostics Dashboard for troubleshooting, dedicated support via email or support tickets, and proactive notifications about maintenance activities. These features minimize downtime and ensure a smooth customer experience. Learn more.
How does Alkira handle maintenance, upgrades, and troubleshooting?
Alkira offers continuous 24×7 monitoring, a live Diagnostics Dashboard for network visibility, dedicated support, and proactive notifications for maintenance and upgrades. Customers can report issues or request upgrades via email or support tickets. Learn more.