Frequently Asked Questions
Product Information
What is Alkira and what does it offer?
Alkira is a cloud networking platform that delivers Network Infrastructure-as-a-Service (NIaaS), enabling enterprises to simplify and unify connectivity across hybrid and multi-cloud environments. Alkira eliminates the need for traditional hardware, offering a unified control plane, integrated security, and a global backbone-as-a-service for scalable, reliable, and low-latency networking. Learn more at Alkira's Platform Page.
What are the key capabilities and benefits of Alkira's platform?
Alkira's platform provides:
- Network Infrastructure-as-a-Service (NIaaS) for hybrid and multicloud environments
- Global Backbone-as-a-Service for rapid, scalable, and reliable connectivity
- Integrated security features like Zero Trust Network Access (ZTNA) and next-generation firewalls
- Drag-and-drop interface for easy network design and deployment
- Comprehensive visibility and management tools
- Up to 40% lower TCO, 96% reduction in cloud setup time, and 47% reduction in network management time
For more, visit Alkira's Platform Page.
What is the primary purpose of Alkira's product?
The primary purpose of Alkira's product is to simplify cloud networking for enterprises by providing Network Infrastructure-as-a-Service (NIaaS). This approach removes the complexity of traditional hardware-dependent networking and enables seamless, secure connectivity across hybrid and multi-cloud environments. Details at Alkira's Company Page.
What types of integrations does Alkira support?
Alkira integrates with leading technology providers and platforms, including:
See the full list at Alkira's Technology Partners Page.
Does Alkira provide APIs?
Yes, Alkira offers APIs, including billing APIs that provide real-time cloud network cost data for integration with cost management tools and dashboards. More information is available at this page.
Where can I find technical documentation for Alkira's solutions?
Alkira provides extensive technical resources, including whitepapers, solution briefs, and a dedicated wiki. Access these at:
What is the main topic of the Alkira Solution Explainer page?
The Alkira Solution Explainer page provides an overview of Alkira's network infrastructure-as-a-service platform, emphasizing its ability to deliver enterprise-grade performance for hybrid and multi-cloud environments and its pioneering approach to Network Infrastructure On-Demand. Watch the explainer video at this page.
Features & Capabilities
What features does Alkira offer to simplify cloud networking?
Alkira offers:
- True abstraction layer leveraging cloud providers' infrastructure
- Single-click provisioning and drag-and-drop network design
- Integrated security (ZTNA, next-generation firewalls)
- Global backbone-as-a-service for rapid deployment
- Vendor-agnostic architecture
- Comprehensive single-pane-of-glass visibility and management
These features streamline multicloud and hybrid cloud networking, reduce manual configurations, and enhance security and scalability.
How does Alkira ensure security and compliance?
Alkira is SOC 2 and PCI-DSS compliant, demonstrating robust operational controls and protection of customer data. Integrated security features include Zero Trust Network Access (ZTNA) and next-generation firewalls. Customers are encouraged to follow best practices for user access management. More details at Alkira's Compliance Page.
How does Alkira support scalability and performance?
Alkira's platform automatically adjusts network infrastructure to match bandwidth demand, enabling rapid scalability and high-performance networking. It reduces cloud setup time by 96% and network management time by 47%, and delivers up to 40% lower TCO compared to traditional solutions. See this page for more details.
What are Alkira's key differentiators compared to traditional solutions?
Alkira stands out with:
- True abstraction layer for end-to-end solutions
- Integrated security as part of the platform
- Global backbone-as-a-service for rapid, global connectivity
- Vendor-agnostic approach (no lock-in)
- Comprehensive visibility and single-pane-of-glass management
- Measurable ROI: 96% reduction in setup time, 47% reduction in management time, up to 40% lower TCO
What integrations and automation capabilities does Alkira provide?
Alkira supports integrations with leading security, networking, and automation platforms, including Cisco SD-WAN, Palo Alto Networks, Fortinet, F5, Splunk, ServiceNow, Infoblox, Aruba SD-WAN, Terraform, and Itential Automation Platform. These integrations enable seamless connectivity, enhanced security, and automated network management. See Alkira's Technology Partners Page.
Pricing & Plans
What is Alkira's pricing model?
Alkira offers flexible pricing, including:
- Consumption-based (pay-as-you-go) pricing based on actual usage of network elements, services, and traffic
- Commitment-based (fixed) pricing for predictable budgeting
Pricing is determined by the quantity and size of network elements, connectors, firewalls, and data egress. Customers can view live pricing in the portal or via APIs. More details at Alkira's Pricing Page.
Use Cases & Benefits
What problems does Alkira solve for enterprises?
Alkira addresses:
- Operational complexity in cloud networking
- Manual, error-prone multicloud and hybrid cloud configurations
- Security vulnerabilities in traditional VPNs and perimeter-based models
- Lack of scalability and comprehensive visibility
Alkira's platform simplifies networking, enhances security, and provides scalable, reliable connectivity. See this page for more.
What business impact can customers expect from Alkira?
Customers can expect:
- 96% reduction in cloud setup time
- 47% reduction in network management time
- Up to 40% lower TCO
- Enhanced security and business resilience
- Rapid scalability and support for digital transformation
See this page for more details.
Who can benefit from Alkira's solutions?
Alkira is designed for mid-to-large enterprises across industries such as manufacturing, healthcare, retail, telecommunications, financial services, biotechnology, software technology, media & entertainment, and aviation. Target roles include Network Architects, Cloud Architects, Security Architects, IT Managers/Directors, CloudOps, CIOs, CTOs, CISOs, and VPs.
What are some real-world examples of Alkira's impact?
Notable customer success stories include:
- Michaels: Transformed its network across 1,400 stores in record time
- Koch Industries: Simplified multicloud networking and improved agility
- Warner Hotels: Enhanced networking efficiency and B2B connectivity
- Chart Industries: Improved agility, saved costs, and expanded globally
- SITA: Integrated on-premises and cloud environments for aviation
More stories at our customers page.
What feedback have customers shared about Alkira's ease of use?
Customers consistently praise Alkira for its simplicity and rapid deployment:
- "The IT DIY approach was going to take 6 months to be secure and redundant and all. Alkira did it for us in 3 days, and at very low cost." – Network Architect, Large Manufacturer
- "We met with Alkira, and after about an hour of us explaining what we needed, we created a POC – and stood that up in a morning. Design-to-POC-setup in about 4 hours." – Sr. Director, Network Architect, Financial Company
- "We had gone from a mass of complexity and months of work to a dashboard that allowed us simply to draw our network and deploy it in a few hours." – Matt Hoag, CTO at Koch Industries
Which industries are represented in Alkira's case studies?
Industries include manufacturing, retail, healthcare, telecommunications, financial services, biotechnology/life sciences, software technology, media & entertainment, and aviation. See customer case studies for details.
Competition & Comparison
How does Alkira compare to Aviatrix?
Aviatrix focuses on orchestration overlays and requires deep cloud expertise for deployment. Alkira provides a true abstraction layer leveraging cloud providers' infrastructure, offers single-click provisioning without deep cloud expertise, and delivers end-to-end solutions for both cloud and traditional network use cases.
How does Alkira compare to Prosimo?
Prosimo is application-centric and limited in addressing traditional network use cases. Alkira provides full-stack networking and security solutions, addresses both cloud and traditional network use cases, and offers horizontally and vertically scalable networks.
How does Alkira compare to Nefeli?
Nefeli uses agent-based solutions and requires manual configurations. Alkira eliminates manual configurations with automated routing, provides enterprise-grade connectivity for cloud and AI-based applications, and delivers a unified platform for network infrastructure as-a-service.
How does Alkira compare to Cato?
Cato focuses on SD-WAN and is limited in multi-cloud and hybrid cloud environments. Alkira provides a global backbone-as-a-service for multi-cloud and hybrid environments, offers integrated security features like ZTNA, and supports seamless connectivity across distributed workforces and applications.
Why should a customer choose Alkira over alternatives?
Alkira offers:
- True abstraction layer for end-to-end solutions
- Integrated security (ZTNA, next-generation firewalls)
- Drag-and-drop interface for ease of use
- Global backbone-as-a-service for rapid deployment
- Vendor-agnostic architecture
- Comprehensive visibility and management
- Measurable ROI and operational efficiency
See this page for more.
Technical Requirements & Implementation
How long does it take to implement Alkira, and how easy is it to get started?
Customers can implement a proof of concept in as little as 4 hours, with full production deployment typically taking about 8 weeks. Alkira's drag-and-drop interface and dedicated training platform make onboarding straightforward, even for non-technical users. See Alkira Training Platform for resources.
What training and support resources are available for new customers?
Alkira provides:
- Dedicated training platform with guidance, demos, and resources (Alkira Training Platform)
- 24×7 monitoring for SLA commitments
- Dedicated support via [email protected] or support tickets
- Diagnostics Dashboard for live troubleshooting
What are Alkira's technical support and maintenance policies?
Alkira offers proactive notifications for maintenance, a diagnostics dashboard for troubleshooting, 24×7 monitoring, and dedicated support channels. These ensure minimal downtime and efficient issue resolution.
Security & Compliance
What security and compliance certifications does Alkira have?
Alkira is SOC 2 and PCI-DSS compliant, ensuring robust operational controls and protection of sensitive data. Integrated security features include ZTNA and next-generation firewalls. More at Alkira's Compliance Page.
Customer Service & Support
What customer service and support does Alkira provide after purchase?
Alkira offers proactive maintenance notifications, a diagnostics dashboard, 24×7 monitoring, and dedicated support via email or support tickets. These services ensure smooth operations and rapid issue resolution.
Company Information
Who are Alkira's founders and what is the company's background?
Alkira was founded by the creators of Viptela (acquired by Cisco in 2017). The company is recognized for innovation in cloud networking, has been named a Gartner Cool Vendor, and received awards such as the 2024 Excellence Award from Cloud Computing Magazine. More at Alkira's Company Page.
What is Alkira's vision and mission?
Alkira's vision is to transform enterprise connectivity by simplifying cloud networking for the AI era. Its mission is to eliminate the complexity of traditional networking by providing a cloud-native solution that connects hybrid and multi-cloud environments through a unified control plane. See Alkira's Company Page for more.
Who are some of Alkira's customers?
Alkira serves Fortune 100 enterprises, leading system integrators, and global managed service providers. Notable customers include Michaels, Koch Industries, Warner Hotels, and SITA. More stories at our customers page.