ServiceNow Integration with Alkira: Streamlining Incident Management for the Modern Enterprise

With Alkira Cloud Networking as-a-Service, enterprises can provision and manage their network services in minutes without requiring complex configurations or specialized skills. The platform provides a unified network infrastructure that spans multiple clouds, data centers, and branch offices, enabling seamless connectivity between locations and applications.

To further enhance the capabilities of Alkira NaaS, the platform has been integrated with ServiceNow – a leading provider of digital workflow solutions for enterprise operations.

With the Alkira + ServiceNow integration, enterprises can:

1. Simplify IT operations: Traffic alerts generated in the Alkira platform can be ingested into ServiceNow, providing a dashboard displaying the network state. This helps network administrators to simplify network operations.
2. Incident management: With ServiceNow, network administrators can quickly identify and resolve issues by analyzing network alerts generated by the Alkira platform.

Integrating Alkira with ServiceNow provides a powerful combination of cloud networking and digital workflows, helping enterprises streamline network management and improve overall operational efficiency. With this integration, enterprises can focus on delivering value to their customers and driving innovation rather than spending time on manual network incident management tasks.

ServiceNow Integration on the Alkira portal requires the following inputs:

1. URL – It is required to reach the ServiceNow Instance
2. Credentials – ServiceNow instance credentials

Figure 1: Alkira Portal showing ServiceNow Integration

Whenever an alert is generated for the tenant, the alert will automatically be forwarded to ServiceNow Instance using the following format:

<img decoding=”async” src=”https://.service-now.com/api/now/table/