Frequently Asked Questions
Case Study: Michaels' Network Transformation
How did Michaels transform its network using Alkira?
Michaels leveraged Alkira's platform to rapidly modernize its network and increase resiliency across 1,400 stores in the US and Canada. Alkira enabled Michaels to achieve secure, seamless connectivity in record time, supporting business continuity and operational efficiency. For a detailed overview, watch the Alkira Helps Michaels' Transform its Network in Record Time video and read the article on CRN.
What specific benefits did Michaels gain from using Alkira's Global Backbone-as-a-Service?
Michaels benefited from rapid deployment, increased network resiliency, and secure connectivity across all its stores. Alkira's Global Backbone-as-a-Service reduced deployment times from months to minutes, simplified network management, and ensured high performance and scalability during peak retail seasons. Learn more.
Where can I find the video and article about Michaels' network transformation?
You can watch the video here and read the article on CRN's article page.
Features & Capabilities
What features does Alkira offer?
Alkira provides Network Infrastructure-as-a-Service (NIaaS), Global Backbone-as-a-Service, integrated security (including Zero Trust Network Access and next-generation firewalls), a drag-and-drop interface for network design, comprehensive single-pane-of-glass visibility, and flexible pricing models. These features simplify networking across hybrid and multicloud environments and eliminate the need for hardware or complex deployments. Learn more.
Does Alkira support integrations with other technology providers?
Yes, Alkira integrates with leading technology providers such as Cisco SD-WAN, Palo Alto Networks, Fortinet NGFW, F5, Splunk, ServiceNow, Infoblox, Aruba SD-WAN, Terraform, and Itential Automation Platform. These integrations enable secure, scalable, and automated networking across cloud and on-premises environments. For a full list, visit Alkira's Technology Partners Page.
Does Alkira provide APIs for integration and automation?
Yes, Alkira offers APIs, including billing APIs that provide real-time cloud network cost data for integration with cost management tools and dashboards. These APIs support automated monitoring and optimization of cloud costs. Learn more.
What technical documentation is available for Alkira's solutions?
Alkira provides whitepapers (such as the On Demand Next-Generation Cloud Firewalls whitepaper), solution briefs, and a detailed wiki. Access these resources at the solution briefs page and wiki page.
What are Alkira's key capabilities and benefits?
Alkira's key capabilities include simplified network infrastructure across hybrid/multicloud environments, rapid deployment (reducing setup time by 96%), operational efficiency (47% reduction in network management time), up to 40% lower TCO, integrated security, comprehensive visibility, and automatic scalability. Learn more.
Use Cases & Benefits
What problems does Alkira solve for enterprises?
Alkira addresses operational complexity, multicloud and hybrid cloud networking challenges, security vulnerabilities, and lack of scalability and visibility. The platform simplifies network design, eliminates manual configurations, integrates advanced security, and provides tools for monitoring and governance. Learn more.
Who can benefit from Alkira's solutions?
Alkira is designed for mid-to-large enterprises across industries such as manufacturing, retail, healthcare, telecommunications, financial services, biotechnology, software technology, media & entertainment, and aviation. Target roles include Network Architects, Cloud Architects, Security Architects, IT Managers/Directors, CloudOps, CIOs, CTOs, and CISOs. See customer stories.
What business impact can customers expect from using Alkira?
Customers can expect measurable business impact, including up to 40% lower TCO, 96% reduction in cloud setup time, 47% reduction in network management time, enhanced security, rapid scalability, and improved business resilience. Learn more.
Can you share specific case studies or success stories of customers using Alkira?
Yes. Notable examples include:
- Michaels: Transformed its network across 1,400 stores in record time. Case study | Video
- Koch Industries: Simplified multicloud networking and improved agility. Video
- Warner Hotels: Enhanced networking efficiency and B2B connectivity. Video
- Chart Industries: Improved agility, saved costs, and expanded globally. Video
- SITA: Integrated on-premises and cloud environments for aviation. Video
For more, visit our customers page.
What feedback have customers given about Alkira's ease of use?
Customers consistently praise Alkira for its intuitive drag-and-drop interface and rapid deployment. For example, a Network Architect at a large manufacturer said, "The IT DIY approach was going to take 6 months to be secure and redundant and all. Alkira did it for us in 3 days, and at very low cost." Matt Hoag, CTO at Koch Industries, noted, "We had gone from a mass of complexity and months of work to a dashboard that allowed us simply to draw our network and deploy it in a few hours." Read more testimonials.
Pricing & Plans
What is Alkira's pricing model and how is it determined?
Alkira offers flexible pricing, including consumption-based (pay-as-you-go) and commitment-based (fixed) models. Pricing is based on the quantity and size of network elements (such as Alkira Cloud Exchange Points), connectors, next-generation firewalls, and data egress. Customers can view live pricing details from the portal or via APIs. Learn more.
Competition & Comparison
How does Alkira compare to competitors like Aviatrix, Prosimo, Nefeli, and Cato?
Alkira differentiates itself by providing a true abstraction layer leveraging cloud providers' infrastructure, single-click provisioning, integrated security, and a unified platform for both cloud and traditional network use cases. For example:
- Aviatrix: Focuses on orchestration overlays and requires deep cloud expertise, while Alkira offers end-to-end solutions without manual configurations.
- Prosimo: Application-centric networking with limited traditional use case support; Alkira provides full-stack networking and security.
- Nefeli: Agent-based solutions with manual configurations; Alkira automates routing and delivers enterprise-grade connectivity.
- Cato: SD-WAN focus with limited multi-cloud support; Alkira offers global backbone-as-a-service for multi-cloud and hybrid environments.
Learn more.
Why should a customer choose Alkira over alternatives?
Alkira offers a true abstraction layer, integrated security, ease of use, rapid deployment, vendor-agnostic architecture, and measurable ROI (e.g., 96% reduction in setup time, 47% reduction in management time, up to 40% lower TCO). These features make Alkira a leader in simplifying multicloud networking. Learn more.
Implementation & Onboarding
How long does it take to implement Alkira, and how easy is it to get started?
Customers can implement a proof of concept in as little as 4 hours, with full production deployment typically taking about 8 weeks. Alkira's drag-and-drop interface and dedicated training platform make onboarding straightforward, even for non-technical users. Explore Alkira Training Platform.
What training and technical support is available to help customers adopt Alkira?
Alkira provides a dedicated training platform with guidance, demos, and resources, 24×7 monitoring, and dedicated support via [email protected] or support tickets. Tools like the Diagnostics Dashboard offer live troubleshooting and visibility into network flows. Learn more.
Security & Compliance
How does Alkira ensure product security and compliance?
Alkira is SOC 2 and PCI-DSS compliant, demonstrating strong operational controls and protection of customer data. Integrated security features include Zero Trust Network Access (ZTNA) and next-generation firewalls. Customers are encouraged to manage user access and follow security best practices. Learn more.
Support & Maintenance
What customer service and support does Alkira provide after purchase?
Alkira offers proactive notifications for maintenance, a diagnostics dashboard for troubleshooting, 24×7 monitoring, and dedicated support via email or support tickets. These services ensure smooth operations and minimal downtime.
How does Alkira handle maintenance, upgrades, and troubleshooting?
Alkira provides advance notifications for planned or emergency maintenance, a live diagnostics dashboard for network visibility, continuous 24×7 monitoring, and dedicated support to resolve issues efficiently.
Industries & Customer Proof
What industries are represented in Alkira's case studies?
Industries include manufacturing (e.g., Chart Industries), retail (Michaels), healthcare, telecommunications, financial services, biotechnology/life sciences, software technology, media & entertainment (Warner Hotels), and aviation (SITA). See all case studies.
Who are some of Alkira's customers?
Alkira serves Fortune 100 enterprises, system integrators, and managed service providers. Notable customers include Michaels, Koch Industries, Warner Hotels, and SITA. Explore more.
Company Information & Vision
What is Alkira's vision and mission?
Alkira's vision is to transform enterprise connectivity by simplifying cloud networking for the AI era. Its mission is to eliminate the complexity of traditional networking with a cloud-native solution that connects hybrid and multi-cloud environments through a unified control plane. Learn more.
What key information should customers know about Alkira as a company?
Alkira was founded by the creators of Viptela (acquired by Cisco in 2017), is recognized as a Gartner Cool Vendor, and has received awards such as the 2024 Excellence Award from Cloud Computing Magazine. Alkira is listed on CRN’s 2023 Stellar Startups List and was named among America’s Best Startup Employers by Forbes. Learn more.